Solai's CV
Solai
INDEPENDENT CONSULTANT | DIRECTOR, DIGITAL TRANSFORMATION
Profile summary
Strategic independent consultant and director of digital transformation with over twenty-two years shaping operational excellence, insurance transformation, and business analysis outcomes. Known for delivering process re-engineering and quality improvements across healthcare and property and casualty insurance domains. Committed to driving stakeholder alignment, risk governance, and agile methodologies for global organizations.
Career highlights
Insurance Transformation Consulting: Engaged as a property and casualty insurance domain consultant on transformation and operational excellence initiatives, partnering directly with client stakeholders to define priorities and roadmaps.
Process Reengineering Delivery: Drove process re-engineering that reduced policy servicing cycle time by 20% for healthcare insurance clients while directing KPI governance and risk management.
Quality Assurance Management: Improved compliance scores from 85% to 97% through structured governance and continuous improvement while delivering process improvements and cost optimization initiatives.
Key skills
Professional experience
Partnered directly with client stakeholders to define priorities and roadmaps for P and C insurance transformation and operational excellence initiatives. Managed process optimization programs across insurance operations using Six Sigma methodologies. Collaborated with US based business users and technology teams to translate regulatory and operational requirements into functional solutions.
- Owned process mapping, business documentation, data analysis, user acceptance testing strategy and execution.
- Delivered executive dashboards, key performance indicator reporting, risk insights and governance metrics for senior leadership.
- Executed Six Sigma methodologies to achieve efficiency and quality improvements across operations.
Steered a deliberate transition from delivery leadership into independent transformation consulting. Invested in credentials that extend advisory range into digital, analytics-led, and agile transformation.
- Earned Lean Six Sigma Black Belt certification from KPMG India to strengthen data-led and technology-enabled transformation capability.
- Completed UiPath Process Mining certification to expand advisory range into digital and analytics-led transformation initiatives.
- Evaluated Director, Associate Director, and independent advisory opportunities aligned to Insurance, BFSI, and Digital Transformation.
Reported to practice leadership while steering a cross-functional team of 12 professionals, defining digital transformation strategy for healthcare insurance clients, directing KPI governance, risk management, quality frameworks, and executive reporting.
- Drove process re-engineering that reduced policy servicing cycle time by 20%.
- Conducted user acceptance testing planning and execution by collaborating across development, quality assurance, and client teams to secure business readiness.
- Provided strategic input on product enhancement and customer journey improvements, applying agile methodologies to deliver client outcomes.
Steered multi-country business analysis frameworks over a decade of progression, acting as the primary liaison between business and IT stakeholders. Directed requirements traceability and stakeholder governance while mentoring teams across multiple geographies.
- Authored business and functional requirements documents and facilitated stakeholder workshops.
- Executed system integration and user acceptance testing, implementation support, root-cause analysis of defects, and risk reviews across transformation programs.
- Prioritized requirements based on business value and supported regulatory compliance transformation.
- Improved compliance scores from 85% to 97% through structured governance and continuous improvement.
- Delivered process improvements, cost optimization initiatives, and operational excellence projects.
- Automated processes to streamline daily operational tasks and workflow efficiency.
- Mentored executives and supported organizational growth initiatives.
Education
Management
- ( Pursuing)
Insurance
Banking
B.B.A – Banking, Alagappa University, Karaikudi